Customer: “My computer crashed!”
Tech Support: “It crashed?”

Customer: “Yeah, it won’t let me play my game.”
Tech Support: “All right, hit Control-Alt-Delete to reboot.”

Customer: “No, it didn’t crash-it crashed.”
Tech Support: “Huh?”

Customer: “I crashed my game. That’s what I said before. I crashed mySpaceship and now it doesn’t work.”
Tech Support: “Click on ‘File,’ then ‘New Game.'”

Customer: [pause] “Wow! How’d you learn how to do that?”